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Central Communications (E9-1-1)

EMERGENCIES:  9-1-1                                                       Non-Emergency: 843-841-3707

 

Clarence "Sonny" McRae, Director

205 W Howard St Suite 2
P  O Box 327
Dillon, SC  29536

Phone:  (843)841-3707
Fax:  (843)841-3718

 

Dillon County E9-1-1 Central Communications became operational on October 15, 1995.  At that time all Fire, EMS, Law Enforcement and Rescue calls were answered and dispatched from one location.  Prior to that time, calls were answered at the Dillon, Lake View and Latta police departments.

“E” in front of 9-1-1 stands for “enhanced” which means that when the call comes in it is processed by the computer to provide the telephone number of the caller’s phone, the address where the phone is located and the accountholder’s name.  After verifying that the displayed information is correct, the telecommunicator then transfers the information into a Computer Aided Dispatch (CAD) system.  CAD provides a computerized way of entering and keeping track of the progress of a call, replacing handwritten paper records.

The Federal Communications Commission (FCC) has addressed the problem of un-enhanced 9-1-1 calls by mandating that mobile phone companies start providing phone number and location information in two phases.  Wireless E9-1-1 Phase I, provides the caller’s mobile phone number to the telecommunicator answering the call, but still does not provide any location information.  Wireless E9-1-1 Phase II, provides the caller’s phone number, but adds a caller’s location based upon latitude and longitude, as well.  The lat/long point is then plotted on a computerized map of the county so the telecommunicator can see what road or address or other landmark the caller is near, and what Fire, EMS, Rescue, or Law Enforcement units to send. Dillon County is currently receiving Wireless E9-1-1 Phase II calls.

The changes in wireless 9-1-1 service represent just one example of how 9-1-1 technology continually evolves.  As computer capabilities improve, 9-1-1 software programmers are able to develop applications that further improve 9-1-1 telecommunicator’s ability to provide quicker, more accurate responses to people’s call for help.  To stay on top of the technology curve, equipment and software constantly require upgrades and/or replacement.  Our goal is to provide the best service we possibly can to the people who call us for help.

Do you know when to call?

A call to 9-1-1 should always be a call for help!

Call 9-1-1:

*to get help for someone who is hurt

*if you see someone taking something that belongs to someone else

*if you see someone hurting someone else

*if you smell smoke or see a fire

Do you know when NOT to call?

*NEVER call 9-1-1 as a joke

*NEVER call 9-1-1 to ask information (phone numbers, addresses, etc.)

*NEVER call 9-1-1 just to see if it works